Privacy Policy

1. INTRODUCTION

L’Art Institute is a Clinical Group exclusively dedicated to Diagnosis, Treatment and Research in Rejuvenation, Medical Laser and Aesthetic and Genetic Medicine , with facilities in Penafiel-Porto, Portugal.

2. RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA

For the purposes of this Privacy Policy, the personal data controller is LArtinstitute,Lda with its headquarters at Rua Tenente Valadim 438 Penafiel and with the web address: www.lartinstitute.com

3. LEGAL BASIS FOR PROCESSING OF PERSONAL DATA

Data protection is a particularly high priority for L’ Art Institute which aims to protect the privacy of its users.

L’ Art Institute ensures that all information of a personal nature is treated and protected with the utmost diligence and in compliance with EU Regulation 2016/679 – General Data Protection Regulation (GDPR) and with domestic legislation on the subject.

Through this Privacy Policy, and under the Transparency Principle, you will obtain information on how L’ Art Institute collects, processes and uses Users’ personal data collected in connection with the use of the website: www.lartinstitute.com type of data it collects, the purposes for which it uses them, the data processing methods, as well as Users’ rights in relation to such processing and how to exercise them.

The present Privacy Policy also applies to the personal data that any candidate provides when submitting his/her Curriculum Vitae and managing his/her application. In this way, L’ Art Institute protects the privacy of the candidate and ensures that the information collected is used exclusively for the purposes defined in this policy.

4. PERSONAL DATA COLLECTED AND LEGAL GROUNDS FOR ITS USE

L’ Art Institute requests personal data in the following menus:

(a) Registration for Assessment Consultation:

To submit the request for Evaluation Consultation on the L’ Art Institute website you must fill in the form, in which some personal data is requested, such as your name, telephone contact, email address. You must read and expressly accept the Legal Terms and Conditions and the Privacy and Cookies Policy in order to complete your registration.

b) Registration for Online Assessment, Diagnosis and Treatment Proposal:

If by any chance you wish to undertake an Online Assessment, you will be asked for the following details: name, age, location, telephone number, email address, best time for contact, how you became aware of L’ Art Institute , type of Treatment, Genetic test or Sisley cosmetic you are looking for. Photographic records will be taken to analyse the progress of treatments and will only be published with informed consent signed by you.

This data will be processed and analysed by our Clinical Team, after which we will reply as soon as possible.

If the information provided is insufficient, the User also gives their consent to the use of their contact details for clarification of what is convenient to the satisfaction of the request, namely, suggesting the scheduling of a face-to-face consultation so that we can make the diagnosis, treatment proposal and clinical recommendation that we consider most appropriate to the needs of the specific case.

By submitting your Online Assessment request, the User gives their express, free and informed consent for your personal data to be collected and processed for the purposes and under the terms and conditions mentioned above, further stating that all information provided contains no omissions and corresponds to the truth

The receipt of the photographic records, which are optional, demonstrates and confirms the User’s consent for the use of the material sent for the purposes intended, by the clinical team, which is under the clinical coordination of Dr. Isabel Rocha.

c) Submit an application:

When submitting an application you will also be asked for some personal data (name, age, country, telephone, city, email, profession and academic qualifications), which are collected in specific fields of the form for this purpose and are not accessible to other users of the L’ Art Institute website.

Processing may also be carried out electronically, in particular if a candidate sends the corresponding application documents by e-mail or through a form on the website.

Since your data will be used to assess your application, you are advised to check the references and other information you have provided. L’ Art Institute will use the data to respond to your application and call you for an interview if your profile fits a position for which a vacancy is open.

Your CV will be stored in L’ Art Institute’s database and will be accessible by our recruitment consultants.

The categories of recipients of the Candidate’s personal data are the Human Resources department and the Team Leader of the function or area for which they are applying.

The recruitment process does not involve automated decision making, including profiling.

The Candidate can update their CV at any time by simply following the same procedure as for sending a new CV. Their old “CV” will be automatically replaced by the new one.

d) Submitting a Suggestion, Complaint or Question:

When filling in the form with your suggestion/complaint/question you will be asked for some personal data such as full name, e-mail address, telephone contact and message. These data are collected in specific fields of the form and processed by L’ Art Institute. The collection of this data is intended to allow L’ Art Institute to correctly identify the entity concerned, the situation reported and the direct contact with the holder of the suggestion/complaint. With the exception of the entity concerned, L’ Art Institute will not pass on your data to third parties for any purpose.

e) Submitting a request for assessment to the Customer Ombudsman:

When submitting a request for assessment to the Client’s Ombudsman, you will be asked for some personal data collected through the form that will be processed by the Client’s Ombudsman for the purpose of analysing and responding to the complaint submitted, the grounds for this being the authorisation of the respective holder when he/she addresses the matter to the Client’s Ombudsman, requesting that it be subject to assessment. The aforementioned processing will always be carried out in compliance with the applicable legislation.

4.1 HOW IS PERSONAL DATA COLLECTED?

Some L’ Art Institute services do not require any form of registration, making it possible for the data subject to visit the company website without needing to identify him or herself.

However, there are other services and functionalities which necessarily require the provision of personal data.

The online evaluation request form available on the L’Art Institute website has mandatory fields (identified with *) and optional fields. Failure to fill in the compulsory fields will result in the online consultation request not being able to be submitted.

L’ Art Institute will only use personal data when they are voluntarily provided by their owners, for the purposes for which they have been provided and always with their consent.

L’ Art Institute pays particular attention to the protection of the rights of minors, so that the collection of personal data of minors under 16 years of age is dependent on the consent of their parents/holder of parental responsibilities. In the event of the possible collection of data from minors, the e-mail address of the parents/holders of parental responsibilities will be requested for written confirmation that they consent to the processing of the personal data of the minors concerned, where applicable.

4.2 PURPOSES FOR WHICH PERSONAL DATA IS COLLECTED

L’ Art Institute holds, uses and discloses User personal data between the various entities of the L’ Art Institute Clinical Group for its legitimate purposes, including:

• Fulfilling contractual obligations;
• Informing Users of new services made available;
• Improving and personalising the service provided to the User (answering questions from the User, processing requests for information and any complaints);
• Eventually, for marketing and communication purposes, such as, in general, offers, special campaigns and updated information on L’ Art Institute’s activity.

c) Marketing:

L’ Art Institute will only use contact data (name, email, telephone) for direct and indirect marketing actions, which consist of sending manual or automatic newsletters or personalised contacts about news, products, campaigns, promotions or other information, if such option is explicitly authorised by the User. You may revoke this consent at any time by contacting L’ Art Institute directly at institutelart@gmail.com.

You may, at any time, unsubscribe from our mailing list for the sending of the newsletter by clicking on “Unsubscribe” in the email communication or by contacting L’ Art Institute directly at institutelart@gmail.com.

L’ Art Institute will use the data provided to carry out market research, clinical and scientific studies, quality assessment and satisfaction surveys and statistical analyses, if such an option is expressly authorised by the User.

c.1) Profiling:

L’ Art Institute performs profiling based on information collected from visits to the website and the consumption habits of its clients.

This information allows L’ Art Institute to send out personalised information on news, campaigns or promotions tailored to each profile.

L’ Art Institute uses statistical information related to the profiles of its Patients in order to improve its offer, plan its communication, manage campaigns and promotions.

d) Photographs and patient testimonials:

L’ Art Institute may publish testimonials / comments / photos / videos and references of Patients on its website, for the purpose of promotion and dissemination of its treatments and products.

Before publishing these images / testimonials, L’ Art Institute ensures that it has obtained express written consent from the data subject and guarantees that the disclosure of these testimonials / images will not be used for purposes other than those mentioned, unless the data subject is notified and gives consent.

If you wish your statement to be removed, please contact us at institutelart@gmail.com.

e) Sharing of personal data:

In certain circumstances L’ Art Institute may transmit the User’s personal data to third parties, provided that, for this purpose i) it has unambiguously obtained your consent; ii) when the transmission is carried out in compliance with a legal obligation, a court order or a resolution of the National Commission for Data Protection; or iii) to respond to requests from public or government authorities.

There may be transmission and relationship of personal data between the various entities of the Clinical Group L’ Art Institute and its Collaborators.

L’ Art Institute will also share personal information with third parties who perform functions on behalf of L’ Art Institute and provide services to the company, such as:

• Professional consultants;
• Data analysis providers;
• Function coordinators.
• Computer and website management and hosting companies

L’ Art Institute may transmit and receive your data to and from subcontractors for the purposes mentioned above, under the terms of the contracts concluded with them. Only the personal data necessary for the provision of the service in question is provided to these companies, which undertake to process the said personal data solely and exclusively for the purposes indicated and under a duty of confidentiality.

L’ Art Institute may also share your data with third parties who manage digital platforms for the purpose of marketing campaigns.

L’ Art Institute will not sell to third parties the personal data that the data subject provides in the enquiry process or in the application submission form.

L’ Art Institute will process your data within the territory of the European Economic Area (EEA) and therefore does not envisage any international data transfer.

5. DATA SUBJECT’S RIGHTS:

The User has certain rights in relation to the personal information that L’ Art Institute holds about him or her. Details of these rights and how to exercise them are set out below. However, L’ Art Institute will require proof of the identity of the Data Subject before it can act on your request.

For as long as L’ Art Institute holds or processes personal data, Users may, at any time and free of charge, exercise the following rights:

(a) Access: the right, at any time, to request from L’ Art Institute a copy of the personal information that the Company holds about you.

b) Correction or Completion: right to correct data that you consider inaccurate, incomplete or out of date;

c) Right to Erasure: the right to request the erasure of data that L’ Art Institute holds about you, e.g. if the information is no longer necessary for the purposes for which it was collected or processed. This right is without prejudice to compliance with the legal obligations incumbent upon L’ Art Institute with regard to the storage of personal data;

Notwithstanding the fact that L’ Art Institute will make every effort to carry out the measures deemed appropriate to satisfy the elimination request, the total elimination of the record from the systems may take up to a maximum of approximately 30 days.

d) Right to restrict data processing: under certain circumstances, you have the right to object to the processing of your personal information and/or the use of your personal information for direct marketing purposes.

e) Opposition to automated processing, including profiling;

f) Data Portability: right to receive, under certain circumstances, any personal information that the Company maintains about you in a structured, generally used and readable format, and may also request that L’ Art Institute transmit this information to you or to a third party company.

g) Withdrawal of Consent: Insofar as L’ Art Institute is processing the User’s personal information on the basis of their consent, the User has the right to withdraw their consent at any time.

However, this right does not affect the lawfulness of the processing carried out on the basis of the consent previously given, nor the subsequent processing of the data on another lawful basis, such as compliance with a contract or a legal obligation to which L’ Art Institute is subject.

Should the User wish to exercise any of the aforementioned rights or withdraw his/her consent, he/she may do so by contacting:

(i) in person at the L’ Art Institute Clinical Group Units,

(ii) with the L’ Art Institute Group Data Protection Officer through the following contact institutelart@gmail.com.

In the case of data relating to your health, the right of access to health information by the holder (or a third party with your consent or under the terms of the law) can be exercised directly, or through a doctor if the holder of the information so requests, by means of a written request addressed to institutelart@gmail.com.

In the event that L’ Art Institute is subject to limitations and exceptions, it will give reasons why it is not possible to grant the request for the exercise of the User’s rights.

6. TERM OF CONSERVATION OF PERSONAL DATA

Without prejudice to other time limits provided for by the legislation in force, particularly with regard to tax, accounting, labour and contractual liability matters, personal data will be kept for the minimum period of time necessary and proportionate for the pursuit of the purposes for which the personal data were collected.

For the purposes described in this Privacy Policy, (except for the compliance with legal obligations, whose conservation period will depend on the applicable legal deadlines), the personal data will be kept until the maximum period of 10 years counted from the collection of your consent or from the last registration made and if, within this period, you have not withdrawn your consent.

With regard to recruitment processes, if L’ Art Institute formalises an employment contract with a candidate, the data sent will be stored for the purpose of processing the employment relationship in accordance with legal requirements.

If no employment contract is concluded, the personal data of the Candidate is kept for 6 months after which it is automatically deleted, provided that no other legitimate interest of L’ Art Institute opposes deletion.

Alternatively, the data may be anonymised in such a way that the Candidate is not or can no longer be identified.

7. SUBCONTRACTING

L’ Art Institute has defined clear rules for contracting the processing of personal data with its subcontractors and requires them to adopt appropriate technical and organisational measures to protect the personal data of its Users.

The L’ Art Institute may communicate personal data of Users to subcontractors, and is always responsible for their processing, provided that there is prior and unequivocal authorisation from the data subject. This is the case with entities providing support services for the company’s computer systems, clinical service providers, consultancies and law firms.

Any entity subcontracted by L’ Art Institute will process the personal data of its Patients on behalf of L’ Art Institute, under the strict obligation to follow its instructions, which should always be given in writing, in compliance with the RGPD, namely with art. 28, paragraph 3 al. a) of the RGPD.

All entities subcontracted by the L’ Art Institute shall be bound to it by a written contract that regulates, inter alia, the object and duration of the processing, its nature and purpose, the type of personal data, the categories of data subjects and the rights and obligations of the parties.

L’ Art Institute shall ensure that the subcontractors provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing will meet the requirements of the applicable law and ensure the security and protection of the rights of the data subjects, in accordance with the subcontracting agreement concluded with the said subcontractors.

8. SECURITY MEASURES

L’ Art Institute undertakes to take all appropriate measures and to implement technical and organisational measures to ensure a level of security adequate to protect the Personal Data and other information of Users, particularly against their destruction (accidental or illicit), loss, alteration, diffusion, manipulation or unauthorised access and against any form of illicit processing, and continually adapts its security measures in line with ongoing technical developments.

L’ Art Institute ensures technological and organisational security measures for the protection and confidentiality of data collected via its website, having approved and implemented strict rules in this regard. Compliance with these rules constitutes an indispensable obligation for all those who legally access them.

On the L’ Art Institute website, the forms used to collect personal data require encrypted browser sessions and all the personal data that the user provides about him/herself is stored securely in L’ Art Institute’s systems.

However, since it is impossible to guarantee the absolute security of any information sent over the internet (open network), there is a risk of data being accessed by unauthorised third parties. However, even in this circumstance, L’ Art Institute adopts and continually develops security mechanisms to protect the personal data collected.

In the event of a breach of security leading to the accidental or illicit deletion, loss, modification, unauthorised disclosure of, or access to personal data, L’ Art Institute is committed to communicating the incident to the CNPD, whenever possible, within 72 hours of becoming aware of it and without justified delay, as well as to the data subject.

All personal data already indicated, whether information entered by the user, automatic information, email and other interactions with the L’ Art Institute website are stored in secure databases, accessible only to duly authorised and accredited L’ Art Institute employees and subcontractors provided that they are duly authorised, accredited and identified.

Regular backups of all data are made in order to prevent data loss, which are encrypted and kept in a safe place inaccessible to unauthorised persons.

Only duly authorised and accredited L’ Art Institute employees may access, insert and manipulate Users’ personal data and only if strictly necessary. This access is always carried out through platforms with access control and registration. In the case of physical records (on paper), when existing and stored, they are archived in a place of restricted access.

In order for this process to be imbued with a higher level of security and accuracy, the data collected on our website are directly integrated into software belonging exclusively to L’ Art Institute .

L’ Art Institute also records a complete audit which identifies the user, day and time when each piece of personal data was accessed.

L’ Art Institute has prepared and distributed to all its employees personal data protection procedures in order to ensure that they are aware of the obligations imposed on them in this area and has developed training sessions for these employees, who are committed not to reveal to third parties or use for purposes contrary to the law any personal information of L’ Art Institute patients which they have knowledge of in the course of their work.

L’ Art Institute has also appointed a Data Protection Officer (“DPO”) to monitor compliance with applicable policies and regulations on personal data protection. As described in this Privacy Policy.

9. VIDEO SURVEILLANCE

L’ Art Institute Clinics have a video surveillance system, duly signposted, consisting of a security measure, the installation of the system.

The image recordings obtained by the video-surveillance systems are kept in an encoded record for a period of 30 days, counting from the respective capture, after which they are destroyed (without prejudice to being kept for a longer period in the case of judicial proceedings).

We do not collect sound. The access to the images is not allowed, except by judicial request.

In L’ Art Institute Clinics, there are notices warning of the existence of video surveillance, with the words “For your protection, this location is subject to video surveillance”.

10. COMPETENT AUTHORITY

The competent authority in matters of the General Regulation on Data Protection (RGPD) and with the internal legislation on the subject is the National Commission for Data Protection (CNPD), with address at – Av. D. Carlos I, 134 – 1.º 1200-651 Lisbon and contacts Tel: +351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt.

L’ Art Institute shall give its collaboration to the Supervisory Authority by providing it with all the information that is requested by the latter, in the exercise of its powers.

11. DATA PROTECTION OFFICER

The Clinical Group L’ Art Institute has a Data Protection Officer (DPO) who can be contacted at: L’ Art Institute, Rua Tenente Valadim, 438 4560-532 Penafiel or by contacting institutelart@gmail.com.

The Data Subject may always contact L’ Art Institute should he/she wish to exercise his/her rights or receive any clarification. You should be aware, however, that in certain cases, under the terms of the applicable law, your request may not be immediately or fully met. However, you will always be informed of the measures taken to this effect within one month of the request being made.

12. QUESTIONS

Should you have any queries or questions, please contact us by e-mail: institutelart@gmail.com on written request to L’ Art Institute, Rua Tenente Valadim, 438 4560-532 Penafiel.

13. COOKIES

1) L’ Art Institute uses cookies on its websites. A cookie is a small text file that identifies the User’s computer/smartphone/tablet. Cookies themselves only identify the computer used and not your User, so cookies are not used to collect personal data.

2) At any time, the User can configure their computer to accept, refuse or delete cookies, notably by selecting the appropriate settings in their browser. You can configure cookies in the “options” or “preferences” menu of your browser. However, disabling cookies may partially or totally affect navigation on the websites.

By using L’ Art Institute websites you agree to the collection and use of your information under the terms and conditions set out in this Privacy and Cookies Policy. L’ Art Institute may at any time and without prior notice change these conditions, which will be published on L’ Art Institute’s website.

A cookie is a small text file that identifies the User’s computer/smartphone/tablet and includes information to memorise important data that will make their browsing more efficient and useful.

Cookies themselves only identify the computer used and not the User, so cookies are not used to collect personal data.

At any time, the User can configure their device to accept, refuse or delete cookies, notably by selecting the appropriate settings on their browser. You can configure cookies in the “options” or “preferences” menu of your browser. However, if you disable cookies, your browsing on our website may not perform at the same level. In collecting and processing the information described in this point, L’ Art Institute may hire the services of external entities, which are not authorised to use the information collected on our behalf, except to help us provide and improve our service.

By using L’ Art Institute websites you agree to the collection and use of your information under the terms and conditions set out in this Privacy and Cookies Policy.

Whenever changes relevant to you are made in relation to cookies, you will again see a pop-up window so that, depending on the type of cookie concerned, you can access the information and/or consent to its use and storage.

For further information consult our cookies policy, available at www.lartinstitute@gmail.com.

14. CHANGES TO L’ART INSTITUTE’S PRIVACY POLICY

This Privacy Policy may be revised and updated at any time by L’ Art Institute and will be disclosed on our website. If it involves a substantial change in the way your data will be treated, L’ Art Institute will notify you of such changes using the contact details it has made available to you.

The Privacy Policy is governed by Portuguese law and will be interpreted in accordance with Portuguese law. If any of the provisions are null and void, the remaining provisions shall remain in full force and effect.

-SOCIAL NETWORKS – L’Art Institute

L’Art Institute is the administrator of its presence on social networks.

15.1 ACCEPTANCE OF TERMS OF USE

Access to the pages on social networks (examples: Facebook, Instagram, Youtube, Linkedin, etc.) or their use, in any way, implies acceptance of each and every one of the present Conditions of Use, L’ Art Institute reserving the right to modify these pages at any time. You should carefully read the current Terms of Use each time you access these pages. If you do not agree with any of these terms, you should refrain from using these pages.

15.2. OBJECT

Through the L’ Art Institute social network pages, the user may interact by sharing and uploading photographs, videos, comments and experiences, provided that in strict compliance with the present Legal Conditions and Privacy and Cookies Policy.

15.3. CONDITIONS OF ACCESS

Access to these pages on social networks is free, although it may be necessary to be a member. When requested to provide personal data for access to certain areas of the pages, users must guarantee the veracity, accuracy, authenticity and validity of the information provided, in compliance with the Legal Conditions and the Privacy and Cookies Policy.

15.4 CONDITIONS OF USE

The user undertakes to make appropriate and lawful use of the L’Art Institute social network pages, as well as the content and services, in accordance with the legislation applicable at any given time, with these Legal Conditions, with generally accepted morality and good customs and with public order.

Thus, the user must maintain adequate and appropriate conduct towards other users, without under any circumstances permitting behaviour and attitudes that demonstrate a lack of respect, bad manners or insults. The use of two or more identities by the same person may result in access to the respective pages being blocked, as the use of false profiles which are extraneous or foreign to the profile itself is not allowed, nor is supposed identity theft admitted.

The user must abstain from

-Make unauthorised or fraudulent use of the pages and/or their contents for unlawful purposes or with effects that are prohibited in the Conditions of Use, harmful to the rights and interests of third parties, or that, in any way, may damage, render useless, overload, deteriorate or impede the normal use of the services or documents, files and all kinds of content stored in any computer equipment;

-Access, or attempt to access, resources or restricted areas of the different pages without fulfilling the conditions required for the respective access;

-Damage the physical or logical systems of the pages, their suppliers or third parties;

-Introduce or spread on the network computer viruses or any other physical or logical systems that may cause damage to the physical or logical systems of L’Art Institute, its suppliers or third parties;

-Trying to access, use and/or manipulate the data of L’ Art Institute third-party suppliers and other users;

-Reproduce or copy, distribute, allow access to the general public through any means of public communication, transform or modify the contents, unless it has the authorisation of the owner of the corresponding rights or such action is legally permitted;

-Deleting, hiding or manipulating the notes on intellectual or industrial property rights and other data identifying the rights of L’ Art Institute or third parties incorporated in or associated with the contents, as well as the technical protection devices or any information mechanisms that may be inserted in the contents;

-Obtain or attempt to obtain the contents, using means or procedures other than those which, depending on the case, are placed at your disposal for this purpose, or which have been expressly indicated on the different pages or, in general, the procedures normally used on the Internet, as this does not involve a risk of damage or disablement of the L’ Art Institute social network pages.

Content published by the user on the social network pages:

In particular, and as a purely indicative and non-exhaustive matter, the user undertakes not to transmit, disseminate or make available to third parties, information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any type of material that:

-Is in any way contrary to, belittles or infringes the fundamental rights and public freedoms recognised by the Constitution, International Treaties and other legislation;

-Include advertising of any brand outside the L’ Art Institute;

-induces, incites or promotes discriminatory acts, attitudes or thoughts with regard to sex, race, religion, beliefs, age or condition;

-Incorporates, makes available or allows access to products, elements, messages and/or services that are criminal, racist, xenophobic, pornographic, violent, offensive, harmful, degrading, inciting terrorism or, in general, contrary to the Law, generally accepted morals and good practices or public order;

-induces or may induce an unacceptable state of anxiety or fear;

Induces or may induce an unacceptable state of anxiety or fear; -Induces or incites involvement in practices that are dangerous, risky or harmful to health and mental balance;

-is protected by legislation concerning intellectual or industrial property belonging to L’Art Institute or third parties, without the intended use having been authorised;

-is contrary to the honour, personal and family intimacy or personal image of individuals;

-includes any type of virus or programme that has not been expressly authorised in advance and in writing by L’ Art Institute;

-The moderators consider it illegal, disrespectful, threatening, unfounded, slanderous, inappropriate, ethically or socially discriminatory or labour reprehensible or that, in any way, may cause damage and material or moral loss to L’ Art Institute, its responsible persons, collaborators or third parties;

Incorporates third-party data without the respective authorisation;

-Is redundant;

-Does not relate to the purpose of the page or post published;

-May be considered spam, published by automatic processes (bots).

15.5. MODERATION OF PAGES:

L’ Art Institute, as administrator of the different L’ Art Institute pages on social networks, consubstantiates the right to moderate the performances and participation of users, as well as the content published.

In the event that a user fails to comply with these Terms of Use, L’ Art Institute may immediately and without prior warning delete the comments or any other published content. Similarly, in accordance with the criteria established by the Institute, it may block a user for non-compliance with the rules. Users who have been blocked or whose content has been deleted by the L’ Art Institute may send an e-mail to: institutelart@gmail.com requesting an explanation from the L’ Art Institute, even though, it should be reiterated, page moderation is reserved for the exclusive criteria of the L’ Art Institute.

15.6. LIABILITY

L’ Art Institute makes an e-mail address institutelart@gmail.com available to Users to be used in case of need, namely in the event of the need to rectify any content that may affect the activity of other users.

The email sent for these purposes must contain the subject “USER” and, in the body of the email, the following user data: full name, identification number and telephone contact.

L’ Art Institute cannot be held responsible for damages, losses, claims or costs, deriving from:

-Opinions, content or materials and their intellectual property sent by users, as well as the veracity of the same, which at any time may be interpreted or assimilated to those of the company itself and/or its employees;

-Users who do not make public or falsify the information in their profile;

-Willful or culpable actions of the user, or that have their origin in causes of force majeure and any others that are beyond the control of L’Art Institute;

-Any damage or injury to the user’s software or hardware caused by access to these pages or the use of information or elements contained therein;

-Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the functioning of the software, caused by deficiencies, overloads and errors in the telecommunications infrastructure or any other cause beyond the control of L’ Art Institute;

-Illegitimate intrusions through the use of malignant programmes of any kind and by any means of communication, such as computer viruses or any other;

-Improper or inappropriate use of the different pages;

Errors of security or navigation produced by a malfunction of the browser or by non-updated versions of the same. The administrators of L’ Art Institute reserve the right to remove, totally or partially, any content or information present on these pages;

-Misuse of the tools and services made available to the user. The user will be personally liable for damages and losses of any nature caused to L’ Art Institute directly or indirectly by the breach of any of the obligations arising from these Conditions of Use.

16. INTELLECTUAL AND INDUSTRIAL PROPERTY AND CONTENTS:

All intellectual property rights, including the brand, the underlying technology and the contents available through this site are owned by or exclusively licensed to L’ Art Institute.

You may not publish, print, manipulate, distribute or reproduce, in any format, any content of this site, nor link it to any business or company.

The user recognises and accepts that all brands, commercial names or identifying symbols, all intellectual and industrial property rights, on the contents and/or any other elements inserted in the L’ Art Institute pages on the various social networks are the exclusive property of L’ Art Institute and/or third parties, who have the exclusive right to use them for commercial or other purposes. Under no circumstances access to these pages implies any type of renunciation, transfer, licence or total or partial cession of the aforementioned rights, unless expressly stated otherwise.

These Conditions of Use do not grant Users any rights to use, exploit, reproduce, distribute or publicly communicate these pages and/or their contents other than those expressly provided for herein. Any other use of the rights will be subject to prior authorisation specifically granted for this purpose by L’ Art Institute or the third party that owns the affected rights. The contents, texts, photographs, drawings, logos, images, computer programmes, source code and, in general, any intellectual creation existing in these pages, as well as the pages themselves as a whole, as multimedia artistic works, are protected by copyright in accordance with the legislation on intellectual property. The content made available on these pages may not be reproduced in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or by any means, unless duly authorised in writing by L’ Art Institute.

It is expressly prohibited to delete, elude or manipulate the L’ Art Institute copyright, as well as the technical protection devices, or any information mechanism that may contain the contents. The user of these L’ Art Institute pages undertakes to respect all the rights set out and to avoid any action which could damage these rights, L’ Art Institute reserves the right, in any case, to take all legal means or actions in defence of its legitimate intellectual and industrial property rights.

16.1. CONTENT PUBLISHED BY THE USER.

All content published by users on the L’ Art Institute social network pages is subject to the legal provisions in force with regard to intellectual and/or industrial property, as well as the applicable regulations on image rights. Users who publish content protected by intellectual or industrial property rights or image rights on these pages assign to the L’ Art Institute, exclusively and free of charge, throughout the world and during the period of validity of the same, ownership of the intellectual, industrial and image property rights over the same, which may be used by the L’ Art Institute without any kind of limitation. The transfer of rights includes, without limitation, the rights of reproduction, distribution and public communication, which may be exploited by L’ Art Institute by any means or support. The L’ Art Institute may also assign and/or license the assigned rights to third parties, on an exclusive or non-exclusive basis.

16.2. FACEBOOK AND INSTAGRAM PRIVACY POLICIES:

L’ Art Institute is responsible for the contents of the Facebook www.facebook.com/lartinstitute and Instagram www.instagram.com/lartinstitute pages.

When you visit our pages, Facebook and Instagram, as data controllers, collect personal data from you, for example, via cookies. This collection of user data by Facebook and Instagram can also occur even if the user is not logged in or has not registered with Facebook or Instagram. Information on the data collection and further use by Facebook and Instagram can be found in the privacy policy of the respective social networks.

L’ Art Institute does not know which user data is collected by Facebook and Instagram. L’ Art Institute does not have full access to such user data, nor to any user profiles. L’ Art Institute can only access public profile information. The type of information you share as public can be adjusted via your Facebook and Instagram settings. In addition, you can choose to actively hide your “likes” or remove “likes”, also via your Facebook settings (https://www.facebook.com/settings?tab=privacy). In this case, your profile will no longer appear in the fan list of these pages.

The L’ Art Institute receives anonymous statistics from Facebook and Instagram about the use of our pages. By way of example, the following anonymous information will be provided to L’ Art Institute:

-Follower: number of people who follow L’ Art Institute – including growth and development over a defined period of time.

-Reach: number of people who see a specific contribution. Number of interactions on a post. For example, you can deduce which content in the community is better than another.

-Advertising performance: how much does a click cost L’ Art Institute and how many people have seen an ad?

-Demographics: average age of visitors, gender, place of residence, language.

These statistics are used to continuously improve our Facebook and Instagram online content and to better respond to the interests of our users. We cannot link statistical data to the profiles of our fans or individual users. You can use your Facebook and Instagram settings to decide how targeted advertisements are presented to you. L’ Art Institute only receives personal data via Facebook and Instagram if you actively transmit it by sending a personal message on Facebook or Instagram. We use the data you provide (e.g. first name, surname, VIN) to respond to your questions submitted via our customer service. Your data will be stored for these purposes in our CRM system. L’ Art Institute also receives your personal data via Facebook and Instagram if you are using pre-filled web forms. These forms use data from your profile. To send us the data, you must actively click the “Send” button.

All information on the processing of personal data by the L’ Art Institute, as well as your rights as a data subject, is available in this privacy policy: htpppp\www.lartinstitute.com

• LINKEDIN AND YOUTUBE PRIVACY POLICIES

L’ Art Institute is responsible for the content of Linkedin and Youtube pages

When you visit our Linkedin or Youtube pages, they, as the data controller, collect personal data from you, for example by means of cookies. Linkedin or YouTube may also collect data from you even if you are not logged in or have not registered with Linkedin or YouTube. Information about the collection and further use of data by Linkedin or Youtube can be found in the privacy policies of these social networks.

L’ Art Institute is not aware of which user data is collected by Linkedin and Youtube. L’ Art Institute does not have full access to this user data, nor to any user profiles. L’ Art Institute can only access public profile information. The type of information you share as public can be adjusted through your Linkedin and Youtube settings. In addition, some of these social networks allow you to choose to actively hide your “likes” or remove “likes”, also through the settings of the social network concerned. In this case, your profile will no longer appear in the list of fans of this page.

L’ Art Institute may receive from Linkedin and Youtube anonymous statistics about the use of the respective site. As an example, below is some anonymous information that may be provided to L’ Art Institute:

-Follower: number of people following L’ Art Institute – including growth and development over a defined period of time.

-Reach: number of people who see a specific contribution. Number of interactions on a post. For example, you can deduce which content in the community is better than another.

-Advertising performance: how much does a click cost L’ Art Institute? How many people saw an ad?

-Demographics: average age of visitors, gender, place of residence, language.

These statistics are used to continually improve our online content and to better respond to the interests of our users. We cannot link statistical data to the profiles of our fans or individual users. Most social networks allow you to use their settings to decide how the advertisements directed to you are displayed. L’ Art Institute only receives personal data via Linkedin and Youtube if you actively transmit it by sending a personal message via Linkedin and Youtube. We use the data you provide (e.g. first name, surname, among others) to answer your questions submitted via our customer service. Your data will be stored for these purposes in our CRM system.

All information about the processing of personal data by L’ Art Institute, as well as your rights as a data subject, is available in this privacy policy: https://www.lartinstitute.com.

17. TERMS AND CONDITIONS OF USE OF THE SITE.

Legal information and acceptance.

This website is an internet domain owned by L’ Art Institute,(with registered office at Rua Tenente Valadim, 438 Penafiel , with the web address: www.lartinstitute.com

L’ Art Institute appreciates your visit to this website (hereinafter, the “site”) and your interest in the L’ Art Institute brand.

The use of this website and the associated services implies that the user accepts the present terms and conditions of use. Furthermore, L’ Art Institute warns you that both the contents and services of this site and the terms and conditions of use itself may be modified by it, if necessary, without prior warning, and that L’ Art Institute will make every effort to indicate online the date of the last update.

This site has been constructed with the utmost care. L’ Art Institute makes every effort to ensure that the availability of the site is uninterrupted and that all communications are error-free. However, we do not guarantee the absence of errors or the accuracy of the information contained herein. To the maximum extent permitted by applicable law, we do not assume liability for damage caused directly or indirectly by the use of this site, provided it is not caused intentionally or with gross negligence. L’ Art Institute accepts no responsibility for the content of third-party Internet sites that are indicated as references on the site. These other internet sites are not subject to these terms and conditions of use and it is therefore advisable to consult the respective terms and conditions of use.

17.1. Industrial property rights.

Unless otherwise indicated, all signs protected by industrial property rights (including brands and logos) used and presented in any form on the site are the property of the L’ Art Institute and/or companies in the L’ Art Institute Group.

17.2. Intellectual property rights.

All rights reserved. The texts, images, graphics, sounds, animations and videos as well as their arrangement on the site are the exclusive property of L’ Art Institute and/or companies of the L’ Art Institute Group and are protected by applicable legislation relating to copyright. The content of this site may not be copied, reproduced or altered for commercial or other purposes or made available to third parties. Some of the content of the site, including, but not limited to, some of the images, are owned by third parties. Any use, by any means or in any form, of the contents of the site, or of any of the intellectual property rights of L’ Art Institute or of any L’ Art Institute company whether total or partial, requires prior written authorisation from L’ Art Institute. The user undertakes not to perform any act which may infringe the intellectual property rights of L’ Art Institute or third parties, in particular the creators of the site and/or its licensees. This site does not grant licences for the use of the intellectual property of L’ Art Institute companies or third parties.

18. APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by Portuguese Law. For the resolution of any conflicts arising from the provision of the services object of the present Legal Conditions and Privacy and Cookies Policy, the jurisdiction of the district of Oporto will be competent, with the express renunciation of any other.